We're Here to Help

We know many of you are concerned about your energy after with the extremely cold temperatures we endured this winter, especially in February. NorthWestern Energy has been working to make a plan that helps protect customers from higher-than-normal gas bills.

Natural Gas Supply and Demand

Natural Gas pipes

Natural Gas Supply and Demand

NorthWestern Energy uses historical data to determine how much natural gas customers need, and then purchases the gas when prices are low so it can be used when demand, and prices, are higher.

Unfortunately, the winter storm that wreaked havoc in Texas, severely impacted our country’s oil and natural gas production and distribution. At the same time, extremely cold temperatures across the Midwest increased the demand for natural gas dramatically, forcing many utilities to buy additional supply to meet the needs of customers who rely on natural gas. High demand and low supply meant that the price for natural gas skyrocketed, leaving us all to pay far more than we’re used to. 

We know many of you are concerned about your energy bills after the extremely cold temperatures we endured this winter, especially in February. NorthWestern Energy has been working to make a plan that helps protect customers from higher-than-normal gas bills. 

We're Here to Help

If you're concerned about paying your bill, reach out to us right away. We have billing and payment options that can help.

Payment Assistance

If you are worried about your ability to pay a higher energy bill, there are payment assistance programs available. 

Learn More

 

Budget Billing

With Budget Billing, your NorthWestern Energy bill is the same amount each month, year round.

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Payment Arrangements

We can also explore a payment arrangement if your account qualifies. Log in to your My Energy Account for payment and billing program information. Or call our Customer Service Team at 800-245-6977 to discuss additional options.

Login to My Energy Account