Celebrate our Centennial with Stamp-free E-bills!
Join us in celebrating our centennial by embracing the future with our convenient and environmentally friendly E-bill service. Say goodbye to the hassle of paper bills and postage costs that have skyrocketed over the past 100 years.
Where we began:
Take a trip down memory lane and consider how much has changed since our humble beginnings. In 1923, stamps cost just 2 cents, and people relied on physical mail to receive their bills.
100 years later:
Fast forward to today, where stamps now cost 66 cents. The world has evolved, and so have our billing options. It's time to embrace the convenience and efficiency of E-bills.
Simplify your life with E-bill.
Simplify your life by signing up for our free paperless billing service today!
With E-bill, you’ll receive an email every month letting you know that your new bill is available to review online. It’s fast, convenient and completely secure.
Signing up for Paperless Billing is Easy
Step 1
Login into My Energy Account
Step 2
Under My Preferences, select Billing Options Change. Update your email if needed.
Step 3
Check your email. Every month, you'll receive an email message alerting you that a new E-bill is available for your review online.
Read our monthly bill insert
Read our monthly Energy Connections newsletter for safety information, updates and recipes.
Billing and Payment FAQs
What if I can't pay my bill?
If you are worried about your ability to pay your NorthWestern Energy bill, contact us right away.
There are payment assistance programs available that may be able to help.
We also offer Budget Billing, which allows your NorthWestern Energy bill to be the same amount each month, year round.
We can also explore a payment arrangement if your account qualifies.
- Log in to your My Energy Account for payment and billing program information.
- Or call our Customer Service Team at 800-245-6977 to discuss additional options
How is your Budget Billing amount calculated?
Your budget billing amount is calculated using your average annual bill amount base upon your past 12 months of usage and current rates.
We'll review your account at least twice a year to prevent a large overpayment or underpayment from accumulating. Your payment amount may increase or decrease based on your usage patterns and/or rates currently in effect.
What is Budget Billing?
Budget Billing allows you to pay the same amount for your NorthWestern Energy bill every month, eliminating the seasonal highs and lows.
You pay the same amount each month. No surprises, just one easy payment amount to plan for.
Where can I make a payment?
You can pay your bill in person at one of our local walk-in offices.
You can make a one-time payment online.
Or make a payment over the phone:
- 833-970-2262 for English
- 833-970-2263 for Spanish
For all of our payment options, visit our Payment Options page.