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small brand Our Response to Coronavirus (COVID-19)

 

Community Support during the COVID-19 crisis

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Thank you!

Small businesses are the backbone of all communities, and at NorthWestern Energy, we believe the economic stability they provide to all of us is valuable to protect.  Helping small businesses survive this pandemic is extremely important and together we can all help. 

As a major employer in Montana, South Dakota and Nebraska, we understand our responsibility to assist customers through difficult times. During the COVID-19 pandemic, NorthWestern Energy has provided more than $160,000 in the form of bill credits to small businesses through a grant program. There were more requests than we could fund, and all program dollars have been allocated. While the program is no longer available, other resources at the local, state, and national level remain available, such as the Payroll Protection Program.  For a more detailed list of resources, click here




How are we maintaining social distancing with our crews?

For crews working in the field, sometimes it's impossible to stay 6 feet apart. For example, two linemen in a bucket truck will never be 6 feet apart. The same often goes for gas workers in a trench. So what are we doing to keep our field crews healthy?



A message from President and CEO Bob Rowe

Helena Office_Bob Rowe,Buck Bonser, Missy Klungland161215_MALEE_13NorthWestern Energy is prepared and we will continue to provide you with reliable, safe energy service as we all work together through this. We are working to support all the communities we serve in the collective efforts to prevent the spread of the coronavirus. As stewards of critical infrastructure, providers of energy service and members of the communities we provide that service to, our priority is the health and safety of our employees and customers.

NorthWestern Energy has implemented a number of protocols to help slow the spread of the virus.

  • NorthWestern Energy walk-in Customer Service Centers are temporarily closed and personnel who serve walk-in customers have been assigned other duties. All NorthWestern Energy facilities are closed to the public.
  • Our Customer Contact Center remains open 24/7 and can be reached at 888-467-2669 in Montana or 800-245-6977 in South Dakota and Nebraska. In order to keep our Customer Care employees safe, we have Customer Service Representatives operating from five locations and some home-based employees.
  • NorthWestern Energy voluntarily suspended service disconnections for non-payment, effective immediately, to help customers who may be financially impacted as the result of this outbreak. This suspension will apply primarily to residential customers and will remain in effect until further notice. You are encouraged to contact us if you are having trouble paying your bill.
  • NorthWestern Energy employees have been asked to not travel, and those who elect to travel are going into an mandatory 14-day self quarantine. Strict travel restrictions have been implemented.
  • Access to all NorthWestern Energy critical facilities is restricted to essential employees only. Employees in these facilities have been split into segregated work groups to avoid physical contact.
  • NorthWestern Energy is using technology for meetings and cancelling assemblies.
  • NorthWestern Energy has split work groups, instituted work-from-home for a large portion of its workforce and assigned separate shifts.
  • Field personnel are still performing operations and maintenance work, but extra social distancing protocol has been implemented. NorthWestern field personnel will not enter a customer home or business except in very limited circumstances. In an instance where an employee does need to enter a home or business, extra precautions have been implemented.
  • We are temporarily suspending Home Energy Audits.
  • Our number one goal during this uncertain time is to provide reliable service while keeping the public and our customers safe.
  • Thank you for your understanding and patience.

News Releases

NorthWestern Energy donates $300,000 to COVID-19 crisis relief | April 01, 2020

NorthWestern Energy asks public to give crews safe space | March 26, 2020

NorthWestern Energy offers resources for South Dakota customers impacted by the coronavirus | March 18, 2020

NorthWestern Energy offers resources for Nebraska customers impacted by the coronavirus | March 18, 2020

NorthWestern Energy offers resources for Montana customers impacted by the coronavirus | March 18, 2020

NorthWestern Energy announces health and safety response, suspends service disconnections | March 14, 2020

If you're concerned about your ability to pay your bill, please contact us right away.
>> 888-467-2669 in MT
>> 800-245-6977 in SD and NE

While you’re spending extra time at home, activate your My Energy Account to pay your bill online, view usage and sign up for e-billing.
>> How do I activate My Energy Account?
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You may qualify for the Low Income Home Energy Assistance Program (LIEAP), or Emergency Bill Assistance from Energy Share Montana.
Do your part to stop the spread of rumors with these facts compiled by FEMA.
 
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